Refund Policy

Takoffa subscriptions are sold and processed by Paddle, our authorised reseller and Merchant of Record. Paddle handles payment processing, applicable taxes, invoices, and refunds relating to purchases made through Paddle.

You may cancel your Takoffa subscription at any time.

Unless otherwise required by applicable law or stated during cancellation, your subscription will remain active until the end of the current paid billing period. You will not be charged for subsequent billing periods after cancellation takes effect.

Cancellation of a subscription does not automatically entitle you to a refund for amounts already paid.

If you believe you are entitled to a refund, you may submit a refund request through Paddle using the subscription management or support links provided in your Paddle transaction or subscription confirmation email.

You may also contact Takoffa at support@takoffa.com if you experience a problem with the service. We will make reasonable efforts to investigate and resolve technical or account-related issues.

Refund eligibility is determined in accordance with Paddle's applicable refund policy, mandatory consumer protection laws, and, where applicable, the circumstances of the request.

Takoffa provides AI-assisted construction analysis and related digital services. Processing an analysis may consume computing and AI resources when requested by the user.

Where permitted by applicable law, substantial use or consumption of the service may be considered when assessing a discretionary refund request.

Nothing in this section limits any refund, cancellation, withdrawal, or other rights that cannot legally be excluded or restricted.

If a material technical problem prevents you from accessing or using the service as described, please contact support@takoffa.com so that we can investigate the issue.

If the problem cannot reasonably be resolved, you may request a refund through Paddle. Refunds relating to technical or product defects will be handled in accordance with Paddle's policies and applicable law.

Nothing in this Refund Policy limits or excludes any mandatory rights available to you under applicable consumer protection law.

Depending on your country and whether you are purchasing as a consumer, you may have statutory cancellation, withdrawal, or refund rights.

Where such mandatory rights apply, they take precedence over any conflicting provision of this Refund Policy.

Approved refunds are processed by Paddle and are normally returned to the original payment method, subject to Paddle's procedures and applicable payment-provider requirements.

Takoffa does not ask customers to provide payment card details in order to process a refund.

For questions about Takoffa or problems using the service, contact:

For payment, subscription, transaction, or refund requests, customers may also use the support and subscription-management facilities provided by Paddle.

We may update this Refund Policy from time to time to reflect changes to the Takoffa service, our commercial terms, Paddle's requirements, or applicable law.

The current version will be published on the Takoffa website with its effective date.